Dear Healthcare Practitioners: All orders will be shipped Monday thru Thursday for overnight delivery. For same day shipping, please place your order no later than 1PM PST. At this time, we will not be shipping international orders. For Canadian orders, Veterinarians only, please contact us about shipping to the US/Canadian border. We apologize for any inconvenience.

Refund Policy

Effective date: October 20, 2026. Last updated: October 20, 2026.

This Refund Policy explains how returns and refunds work for orders placed with Monarch Labs on www.monarchlabs.com.

Requesting a return or refund

Contact us with your order number and the reason for your request before sending anything back. We will confirm whether the item is eligible and how to return it.

Eligibility

  • Items should be returned unused, in their original condition and packaging, with proof of purchase.
  • Items damaged in transit or sent in error will be replaced or refunded; please tell us promptly and include photos if possible.
  • Some items may not be returnable for health, safety or legal reasons (for example opened consumable products or custom/made-to-order items). Any such limits are shown on the product page or at checkout.
  • Medicinal Maggots and other live or sterile medical products cannot be returned once shipped; contact us at once if a shipment arrives damaged or late.

Refunds

Approved refunds are issued to the original payment method. Your bank or card issuer may take additional days to show the credit. Original shipping charges are refundable only where the return is due to our error.

Contact

17875 Sky Park Circle, Suite K, Irvine, CA 92614
Email: sales@monarchlabs.com
Phone: (949) 679-3000